Usuario:IvyanneWetherwax153
De Wikis en Educación
Call Centre in the Philippines
A call centre in the Philippines is just what the doctor ordered for many businesses in the UK who want to make their business operation capital go further. What makes their capital go further in the Philippines is primarily the lower cost of labor.
The Philippines is a unique blend of old and new. When UK businesses contract with a call centre in the Philippines they get modern technology coupled with the old-fashioned work ethic that’s often hard to find presently in the UK. The call centre business came to the Philippines because of the unique combination of an existing high-tech infrastructure, a high prevalence of English language ability and the fact that Filipinos readily embraced the job opportunities provided by call center jobs.
Typical cost savings average 30-60% in comparison to UK cost factors. And, in addition, management at any Call Centre in Philippines is always very eager to please their stateside client. Unlike the way some foreign companies deal with UK clients, Filipino companies understand the ideal of ‘contractual obligations’ and always uphold their contractual obligations.
One more reason why UK companies place more and more business with call centers in the Philippines is because they know that their consumers appreciate the service they get from the ever-courteous Filipino operators. They know that that little extra bit of service that Filipino operators provide is often the critical difference between the perceived value the consumer ascribes to their product over that of a competitors.
The most common service that UK companies contract for is either outbound telemarketing or lead generation. Sometimes it’s both. Since the call centre industry has been well established in the Philippines for approximately 10 years now, they’re experienced in anything a potential client might want in the nature of inbound or outbound call center services.
No doubt….”call centre in the Philippines” means….’problem solved’ for a growing number of UK businesses.
